ValueKoi.com Shipping and Standard Practices.
Importing: We receive koi generally 3-4 weeks after our buying trips in Japan. All koi are imported through our broker and quarantined before being shipped.
Quarantining the Koi: The process has been refined over the years. Quarantine is the best way to ensure that we are delivering the healthiest and happiest koi fish to you. This process is a 4 week long duration after receiving the koi from Japan. Each koi is separated by the breeder and placed into those respective ponds. No other breeders koi will be allowed to contaminate that pond. The koi are fed and cared for while in quarantine.
Testing and treatment: Koi that are quarantined receive regular testing for KHV more than once to ensure no false negatives. Treatment for parasites are also done during this period. This helps to maintain our commitment to delivering a quality controlled product.
Shipping: Shipping is paid for by the customer. The koi for sale do not include shipping. Fees for shipping are assessed and billed upon the label being created.
Koi that you receive are sent to the customer in healthy conditions. If you suffer a loss due to shipping "late" or otherwise we will provide a store credit with which you can use to purchase a different koi. If your koi arrives and is dead you will need to send a picture of the tail of the koi cut off within 2 hours after arrival. If this is not done we will not provide any in store credit. All sales are final no refunds.